Streamline Security Response with Corgea's New SLA Management

Effective security requires more than just finding vulnerabilities - it's about having processes in place to prioritize and respond to issues based on their severity and potential impact. Corgea's new SLA (Service Level Agreement) management feature gives security teams the power to define custom policies that ensure critical vulnerabilities are addressed within specified timeframes. By setting clear remediation and escalation windows based on urgency levels, you can maintain control over your security posture and meet compliance requirements.

How It Works

SLA management in Corgea allows you to create rules that specify response times for different categories of security issues. You start by defining urgency levels like Critical, High, Medium, and Low. Then for each level, you set a remediation timeframe - the deadline for initially responding to and working on a fix. You also configure an escalation timeframe, which triggers additional notifications to project owners if the issue remains unresolved after the remediation period expires.

These rules let you map your team's standard operating procedures into Corgea, automatically applying the right prioritization and notification settings as new issues are discovered. You can even specify notification methods like email or Slack integration per urgency level.

Additionally, we're introducing a new aging report that provides deep visibility into the lifecycle of security vulnerabilities across your applications. The report then analyzes aging from multiple angles - distribution across age buckets, overdue issues by urgency, project, assignee, and technology. Visualizations allow you to pinpoint problem areas and track overdue trends over time.

What You Can Do With It

With custom SLA policies in place, you ensure that your most severe security vulnerabilities never slip through the cracks. Critical issues like remote code execution get prioritized for immediate remediation based on your defined timeframes. For lower-risk issues, you can implement a reasonable response process that aligns with your resources and priorities.

The flexibility to create rules mapped to your risk tolerance helps you work smarter, not harder. Instead of treating all security issues as equally urgent, you focus on what matters most. Developers get clear direction on what to prioritize, and managers gain visibility into SLA compliance.

Why You Should Care

Managing security is an endless stream of new issues across your applications. Without a systematic way to prioritize, it's easy for critical vulnerabilities to get lost in the backlog as new fires arise. Corgea's SLA management gives you control, ensuring your team responds swiftly to the highest-risk issues while providing a structured process for the rest.

By aligning your security operations with your risk profile, you optimize the productivity of your security and development resources. Managers gain confidence that severe vulnerabilities are addressed per defined policies. Developers get clarity on what to prioritize amidst a constant influx of issues. And everyone benefits from the increased efficiency of working smarter, not harder.

Upgrade your security operations today with Corgea's new SLA management capabilities. Regain control, streamline processes, and ensure your most business-critical security risks never go unaddressed.